Privacy Policy

Overview

Door To Door Pet Delivery LLC ("Door To Door Pet Delivery," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, or arrange private pet transportation with us, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us when you request a VIP quote, book a trip, call or email us, or otherwise communicate with our team. That information typically includes:

• Your name, phone number, and email address.
• Pickup and destination addresses for your pet's trip.
• Travel dates and scheduling preferences.
• Information about your pet, including name, species, breed, size, temperament, feeding schedule, and any medications or care instructions.
• Messages, photos, and other content you send us during a booking or in follow-up conversation.

We also automatically receive standard technical information from your device — such as browser type, operating system, referring page, and general location derived from your IP address — when you visit our website. This data helps us understand how the site is used and keep it running reliably.

How We Use Your Information

We use the information we collect to:

• Prepare and send you a personalized, no-obligation quote.
• Schedule, coordinate, and carry out your pet's transportation.
• Share driver name, photo, and direct contact information before pickup.
• Provide live GPS tracking, photo updates, and text updates during the trip.
• Respond to questions, requests, and support inquiries you send us.
• Send trip-related messages and, where you have opted in, occasional promotional messages.
• Keep records for accounting, insurance, and legal purposes.
• Protect the safety of pets, customers, drivers, and the public.

Sharing of Information

We do not sell your personal information. We share it only in limited situations:

• With the driver assigned to your trip, so they can safely pick up, care for, and deliver your pet.
• With trusted service providers who help us run the business (for example, communications, mapping, tracking, hosting, and payment tools), under agreements that limit their use of the information to providing services to us.
• When required to comply with the law, respond to lawful requests, or protect the rights, safety, or property of Door To Door Pet Delivery LLC, our customers, our team, or the public.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, in which case customer information may transfer to the successor entity.

SMS & Phone Communications

Door To Door Pet Delivery LLC sends customer support and promotional messages. You can reply STOP at any time to unsubscribe from marketing messages. Standard message and data rates may apply. Consent to receive marketing messages is not a condition of booking transportation.

Cookies & Analytics

Our website uses cookies and similar technologies to keep it functioning, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect how the site works.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information you share with us. No system is perfectly secure, however, and we cannot guarantee the absolute security of information transmitted over the internet.

Data Retention

We retain trip and customer records for as long as needed to provide our services and to meet our legal, tax, insurance, and accounting obligations. When information is no longer needed, we take steps to delete or de-identify it.

Your Choices

You can ask to review, update, or delete personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, subject to any exceptions permitted by law. You can also opt out of marketing messages at any time.

Children's Privacy

Our services are directed to adults arranging pet transportation. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Service Area

Door To Door Pet Delivery LLC provides private pet transportation within all 50 states. Information you share with us is processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be reflected here so you can review them at any time.

Contact Us

Questions about this Privacy Policy or how we handle your information? Reach us at: